FAQ
ABOUT US:
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Love of Gold Vintage is a small, female-owned jewelry brand based in the Bay Area, California.
We specialize in reworking authentic luxury pieces into something entirely new—giving them a second life through thoughtful design. Each item is carefully sourced, handpicked, and transformed to ensure it meets our standards of quality, authenticity, and wearability.
Our mission is to make unique, designer-based jewelry more accessible while promoting sustainability through reuse. Every piece is one-of-a-kind, created to stand out and to be worn with confidence.
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Shipping Policy?
All orders are shipped within 1–3 business days via USPS First Class or Priority Mail.
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U.S. delivery: 2–5 business days
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International delivery: 7–10 business days
Tracking information will be emailed once your order has shipped. For international orders, tracking can be continued through your local carrier once the package arrives in your country.
Materials
Our pieces are crafted using a mix of 14K–18K Gold-Filled materials and Stainless Steel, selected for durability and everyday wear.
Gold-filled jewelry contains multiple layers of gold bonded to a base metal, making it significantly more durable and longer-lasting than standard gold plating. Stainless steel is known for its strength, resistance to tarnishing, and suitability for sensitive skin.
Our jewelry is designed to be worn daily and is resistant to tarnishing. To maintain its quality, we recommend avoiding prolonged exposure to water, harsh chemicals, and storing your pieces properly when not in use.
Please note: individual skin reactions may vary, and we cannot guarantee compatibility for all skin types.
Jewelry Care:
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Each order includes care instructions and a polishing cloth.
To maintain your jewelry:
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Gently clean with warm, soapy water
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Dry thoroughly with a soft cloth
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Polish regularly to maintain shine
Returns/Exchanges?
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We offer a 7-day trial period from the date your order is delivered.
If for any reason you’re not completely satisfied, you may request an exchange or store credit within 7 days of delivery.
Due to the one-of-a-kind nature of our pieces, we do not offer refunds. Each item is unique and cannot be restocked once sold.
If your item arrives with a defect or there is an issue with your order, please contact us within 7 days at info@loveofgoldvintage.com and we’ll make it right.
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After 7 days, all sales are considered final.
Incorrect Shipping Addresses?
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Please double-check your shipping address before placing your order.
Love of Gold Vintage is not responsible for orders shipped to incorrect addresses provided by customers or failed deliveries by USPS. While we will do our best to help, we are not financially responsible for customer-caused shipping issues.
Cancel your order?
If you need to cancel your order, please email us and send a message via Instagram as soon as possible.
We cannot guarantee cancellations once an order has been processed. If your order has already shipped, you may return it to us for resolution.
Lost or Stolen Packages
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Love of Gold Vintage is not responsible for lost, stolen, or misdelivered packages marked as delivered by USPS.
Because many of our pieces are one-of-a-kind vintage items that cannot be replaced, we are unable to refund or replace orders affected by carrier delivery issues, theft, or incorrect shipping information entered at checkout.
Customers are responsible for providing a secure and accurate delivery address. Please double-check all shipping information before placing your order.
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If your package shows delivered but you did not receive it:
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Contact USPS immediately and open a claim
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Request an investigation