FAQ/ REFUND POLICY


Who is Love of Gold Vintage?

A small female owned luxury jewelry business in the Bay Area, CA.  Our mission is to create and re-work authentic luxury jewelry that is sustainable and affordable to all. We take the time to search, handpick, and invest in all of our pieces to make sure they are authentic and top quality for our customers.  Our pieces may come from pre-owned clothing, wallets, bag charms, accessories, etc. We aim to give these pieces a new life and to make you feel confident in what you are buying!

Xoxo


Shipping Policy?

We use USPS First Class/ Priority mail. All orders are shipped 1-3 days after purchase. Tracking number will be emailed upon shipping. If international, track via USPS until it has arrived in your country, then use local carrier tracking. US orders should arrive in 2-4 business days, and international orders between 7-10 business days.

What are your materials made of?

Majority of our chains are 14K-18K Gold Filled. Hypoallergenic material that is great for people with sensitive skin.  Gold filled jewelry is when gold is overlaid over a common metal with 7-8 layers. This is preferred over plated gold which is overlaid with one layer.  Will it last? Yes. As it is gold-filled, it does not chip or wear easily. Although it is hard-wearing and tarnish resistant, to keep your piece perfect we recommend to: avoid wearing in any water, avoid contact with harsh chemicals, and stored in a safe place!
Disclaimer: Every person’s skin reacts differently to certain metals. We are not responsible for your skin's reaction to our products.

How to take care of your jewelry?

Care instructions and jewelry cloth are included in every package. Regularly polishing with a soft jewelry cloth to maintain its shine.  Use warm soapy water and gently clean and dry with cloth. 

Returns/Exchanges?

Since we are a small business, we do not accept returns. All sales and prices are final. If you notice something is wrong with the jewelry when you receive it, please contact customer service at info@loveofgoldvintage.com so we can work it out and find a solution. Once your package is received you have 10 days to contact us if there is a defect or a mistake on our part. Unfortunately, once 10 days have passed we cannot guarantee anything. 

Cancel your order?
If you need to cancel your order for any reason and it has not been processed we suggest emailing us and sending a DM thru instagram ASAP. However, we cannot guarantee we will see it in time. If this is the case you will need to send it back so we can cancel and refund. 

Any other questions?

Feel free to email at us at info@loveofgoldvintage.com and DM us on Instagram!
Typically respond within 24 hours.